But ever since the release of Windows 10 version 1607, users have been complaining that the feature is not working, with the message "There was a problem when resetting your PC. No changes were. To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the. Hi Kunal. Since that reset operation is not completing the next best option is to try to refresh WIndows 10... Open the Settings App (gear icon on your Start Menu) Go to Update and Security - Recovery. At the bottom of that page, click the 'Learn how to start fresh with a clean installation of WIndows...